Frequently asked questions

Open the store page, add products to your cart, then fill in your name, phone, and address at checkout. No bank account or card needed — you pay when the order arrives.

Currently cash on delivery only — the payment method most trusted by Iraqi customers. You pay in cash to the courier when your order arrives.

We deliver to all 19 governorates of Iraq, from Baghdad and Basra to Erbil and Duhok, through one platform-vetted courier.

Go to the 'Track order' page at the bottom of the site and enter your order number and the phone number you used at checkout to see its status instantly.

Yes — you can cancel directly from your 'My orders' page while it's still pending, or message the store owner on WhatsApp mentioning your order number, from the confirmation or tracking page.

Yes. Every store and its customer data is fully isolated from other stores with strict database-level access rules.

Register a 'merchant' account, fill in your store's basics (name, URL, WhatsApp number, governorate), then activate your subscription so your store goes live to customers.

We offer several monthly and yearly plans with different product limits. You can see current plans and pricing from the subscription page right after creating your merchant account.

Bthawany does — we deliver your orders across Iraq through one trusted courier the platform works with directly. You sell and manage your products, we handle delivery and tracking.

The WhatsApp number you set when creating your store is required, and appears to customers after every order so they can message you directly about it.

Absolutely — your merchant dashboard and store settings both have a copy button for your store link, ready to share on your Instagram bio or anywhere else.